Objectives
Participants will learn and practise the core skills they need to become excellent managers, leaders and developers of their people:
- Matching individuals to clear roles that suit each individual’s aptitudes, capabilities and desires
- Smart delegation of roles and tasks to raise performance and grow capability
- Critical characteristics of well set goals, correcting damaging goal setting myths and practices
- Golden rules of feedback and motivation: focusing on application, ingenuity and learning; and the dangers of common feedback and motivational approaches
- Understanding development needs and providing excellent, effective on the job training
- Supporting progress using coaching and mentoring
- Developing the skills to identify the causes of underperformance; how to agree and support corrective actions while maintaining morale; and addressing the effects of underperformance on the broader organisation for positive results